FAQs
Welcome to our FAQ page! We’re here to make sure you feel confident and excited about your press-on nails. Below, we’ve answered some of the most common questions to help guide you through everything from choosing the right size to making your nails last longer. If you have any other questions, feel free to reach out! We’re here to help!
“How can I determine the right size for my nails?”
We offer a sizing kit to help you find the perfect fit for each finger, or you can measure your nails at home using our sizing guide. We also offer custom sizing for a truly tailored fit.
“What are your nails made of?”
Nails are made from premium quality tips with multiple coats of builder gel and gel polish.
“How long do press-on nails typically last? Are there ways to make them last longer?”
Our nails can last 1-2 weeks with glue and up to a few days with adhesive tabs, depending on how well they’re applied and how active you are with your hands.
“What’s the best method for applying these nails to get the most natural look?”
Each nail set comes with an application kit which contains an alcohol wipe, nail glue, glue tabs, orangewood stick, and nail file. For the best results, start with clean, dry nails, push back your cuticles, and etch the surface gently with file. Apply a small amount of glue or use adhesive tabs for a lighter hold, and press firmly for about 10-15 seconds per nail.
“How should I remove the nails to avoid damage to my natural nails? Can they be reused after removal?”
To remove, soak nails in warm soap water and cuticle oil for 8-10 minutes. Gently lift the press-ons using an orangewood stick. To avoid damage to your natural nails, avoid forcing them off. Many of our nails can be reused if they’re removed carefully.
How can I maintain my press-on nails to keep them looking fresh and prevent lifting?”
Avoid excessive exposure to water or harsh chemicals, which can cause lifting. Use a tiny amount of cuticle oil keep both your natural nails and press-ons looking fresh and hydrated.
“How long does it take for an order to be processed and shipped? Do you ship internationally?”
Orders are processed within 5-7 business days, with shipping times varying by location. We don’t offer international shipping at the moment but will in the near future. After your order is placed, you’ll receive tracking information to stay updated on delivery.
“What is your return or exchange policy if I’m not satisfied with my nails?”
Due to the custom nature of our products, we typically don’t accept returns. However, if there’s an issue with your order, please contact us within 7 days, and we’ll work with you to find a solution
“If I have issues or questions, do you offer customer support or consultations?”
We’re here to help! If you have any questions or run into any issues, don’t hesitate to reach out to our customer support team via email or direct message on our website. nine@nailsbynine.shop